The Customer will be responsible for checking the Goods for damage or quantity upon delivery or collection. Returns or items which are thought to be defective must be notified to the Company in writing within 7 working days of delivery or the Customer shall otherwise be deemed to have accepted the Goods. Where the Customer accepts or has been deemed to have accepted any Goods then the Company shall have no liability whatsoever to the Customer in respect of those Goods.
Returns can only be accepted where the Customer has contacted the Company and obtained a Returned Materials Authorization Number.
Any Goods returned must be in perfect condition and any transportation charges will be paid by the Customer.
The Company may in its absolute discretion agree that items can be returned for credit but any such agreement will only be valid if confirmed in writing. In the event that the Company does agree in writing that items may be returned for credit, returns will, in cases where the return is for reasons generated by the Customer, be subject to a 10% handling charge.
Items which have been tailored to the Customer’s specific requirements cannot be returned for credit.